Contact
Got a question about your Elf plan, payment, or anything else? I'd love to help.
The fastest way to reach me is by email. I usually reply within 1–2 business days, and often much quicker during Elf season.
Email support
Email: support@aigifts.org
If you're getting in touch about an order, please include the email address you used at checkout and (if you have it) your Stripe receipt or order ID.
Postal address
Kathryn Lamb
Manor House
Eaglescliffe
TS16 0QT
United Kingdom
Elf on the Shelf Helper is a small one-person project, so there's no call centre – just a real human doing their best to make December easier for tired parents.